Terms of service.
Your Booking
When you make a booking to attend one of my events, you will be required to register your details, such details will be held in accordance with our privacy policy.
Your booking constitutes a legally binding contract once we have confirmed in writing (usually by email) your place on an event.
Payment
Payment for your place on the event must be received within 7 days of your booking or 24 hours before the start of the event, whichever is sooner.
Cancellations
Cancellations must be received in writing (letter or email) and will be acknowledged in writing. In the event of you cancelling your place on an event, cancellation fees will apply as follows:
For cancellations made less than 14 days before the start of the event - 100% of the event fee is payable by you.
For cancellations made more than 14 days before the event, refunds will not be given, but you will be able to transfer your place to another event.
Should circumstances lead us to cancel an event, our liability shall be limited to a refund of any fees paid for that particular event. Glasstap Limited will not be held liable for any consequential loss.
Content of Event
The timetable and agenda for each event are provided as an outline only and we reserve the right to change event details without notice.
Whilst we have made arrangements for the specified speakers, trainers and/or facilitators to attend the event, we reserve the right to substitute these if, due to circumstances beyond our control, listed speakers, trainers and/or facilitators are unable to attend.
Views expressed by speakers, trainers and/or facilitators are their own. I will not be liable for advice given, or views expressed, by any speaker, trainer and/or facilitator at an event or in any documentation provided to participants.
Money Back Guarantee
If, within 7 days of attending an entire event (i.e., you didn’t arrive late, or leave early) you conclude that you did not receive value from it, you will be able to claim a refund on your ticket price. Simply email me with your feedback/request and this will be processed. Please note, claims are limited to one claim per person.
Photography and Marketing
Unless you advise me differently, in writing, you give me permission to use screenshots of the training in printed publications, on this or other websites, or in any other medium for advertising, marketing, promotional or other commercial purposes and you understand the websites can be seen throughout the world.